Terms and Conditions

🏠 Accommodation Terms

  • Check-in: 2:00 PM onwards
  • Check-out: 12:00 PM (strictly enforced)
  • Maximum occupancy: 2 guests per shepherd hut
  • No smoking: Smoking is prohibited inside all accommodation
  • Pets: Pets are not allowed on site as this is a working farm
  • Parking: Free parking available on-site

🎣 Fishing Rules

  • Permits included: Fishing permits included for all guests
  • Catch & release: All fishing is catch and release only
  • Night fishing: Available exclusively for accommodation guests
  • Supervision: Children under 16 must be supervised at all times

💰 Payment Terms

  • Deposit: 50% deposit required to secure booking
  • Balance: Remaining balance due on arrival
  • Payment methods: Cash, card, or bank transfer accepted
  • Currency: All prices in British Pounds (GBP)
  • Additional costs: Any damages will be charged separately

❌ Cancellation & Refund Policy

How to Cancel:

📞 Phone Only: Cancellations must be made by telephone only. Please call us on 07729 009031 during business hours.

Refund Schedule:

  • More than 3 days before arrival: Full refund of all payments
  • Less than 3 days before arrival: No refund available
  • No-show: No refund available

Special Circumstances:

  • Weather: No refunds for adverse weather conditions
  • Medical emergencies: Considered on a case-by-case basis with documentation
  • Force majeure: Refunds available for events beyond our control

⚠️ Important: Online cancellations are not accepted. You must speak to a member of our team to process any cancellation.

Contact: 07729 009031
(Mon-Sat 9AM-5PM)

📋 General Conditions

  • Liability: Guests stay at their own risk
  • Insurance: We recommend travel insurance for your stay
  • Property: You are responsible for any damage to property
  • Behavior: We reserve the right to terminate stays for inappropriate behavior
  • Privacy: Please respect other guests and maintain quiet hours
  • Facilities: Shared facilities must be left clean and tidy
  • Complaints: Any issues should be reported to management immediately

☎️ Contact Information

Phone: 07729 009031

Email: lakelodgefisheries@gmail.com

Address: Lake Lodge, The Street, Wisset, Halesworth IP19 0JH

Emergency: In case of emergency, call 999

By booking with us, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.